+265 111 832 844

+265 897 849 516


Ground Floor, Unit House, Victoria Avenue, Blantyre

Position: Claims Administrator

Closing Date:
Location: Blantyre

Applications are invited from suitably qualified and experienced persons to fill the following position tenable at our Blantyre office.

Job title

Claims Administrator – Indexing and reconciliations

Reports To (Designation)

Key Provider Relationship Manager

Purpose of the Job

To ensure that all electronic and paper claims and correspondence in the business are tracked, indexed, and routed timeously to all levels within the organization, for both internal and external stakeholders.

Key Responsibilities

• To ensure all claims are prepared in accordance with departmental standards, to ensure that claims are processed, tracked, and paid correctly
To ensure that all claims have valid member/provider details and are placed in batches with matching CSR numbers.
To scan and index all claims and correspondence batches and route to the relevant departments.
To ensure that all enquiries from both internal and external customers are investigated and resolved within SLA and to provide either written or verbal feedback to the relevant stakeholders and colleagues.
To compile reports using excel based on claims received, amounts claimed by providers, indexed, and paid.
To verify member and provider details, source outstanding information, to enable the accuracy and swift processing of claims.
To liaise with providers confirming cover and benefits where necessary.
To index, track claim batched and CSR `s posted and ensure all claims are settled correctly
Instant reporting of anomalies identified for investigation and correction


Certificate in Accounting/equivalent
Diploma in accounting will be an added advantage


At least 2 years’ experience in claims assessing/capturing in health or insurance industry
2 years’ experience in data capturing/general administration in health or insurance will be an added advantage


Understanding of health insurance/medical aid
Understanding of tariff guides and product rules (medical tariff structure)
Operating system
Risk Awareness


Computer Literacy (basic) and MS Office
Excellent written and verbal communication skills
Root cause analysis and problem solving
Analytical thinking and attention to detail
Adapting and responding to Change
Adhering to principles and values
Creative and innovative
Networking/ good interpersonal skills
Delivering results and meeting customer expectations
Learning and researching
Deciding and initiating action
Planning & organizing

Interested applicants must download and fill in the application form on the link below and submit to the following address together with copies of their certificates: –

The Human Resources Officer

Libertas General Insurance Company Ltd
P O Box 354
Unit House, Ground floor


Email: recruitment@libertas.co.mw


Closing date for receiving applications is 13th September 2022

Only shortlisted candidates will be contacted.

Libertas General Insurance Company Limited is an equal opportunity employer